5 Year Warranty Terms and Conditions

All DuraVision mirrors are manufactured with high quality materials and stringent quality control manufacturing processes. The Convex Mirror Shop is confident that their DuraVision mirror products are made to the highest standards. As a result, the DuraVision mirror range carries a 5 year warranty against faulty workmanship and materials.

If a product fails due to a manufacturing fault or material defect, within the warranty period, we will replace the faulty part free of charge (excluding freight or installation costs). If it is not practical to replace the faulty part, we will replace the complete mirror at our discretion.

Exception to 5 Year Warranty
Due to the harsh conditions these products receive, the following products are subject to a 12 month warranty only:

• Inspection and Lookunder Mirror Ranges.
• Learn to Swim Mirrors

What’s Not Covered?

• Normal wear and tear
• The natural breakdown beyond the reasonable life of the materials and components, such as coastal conditions
  
• Damage caused by incorrect installation
  
• Modifications or alterations
  
• Damage caused by improper use
  
• Damage caused by improper maintenance
  
• Damage as a result of use of the product for which it is not designed
  
• Damage caused by Third Parties

Personal Data and Privacy

• We store your personal information obtained from the Registration Form on a secure database for 5 years.
• We use Jotform to capture your personal data. JotForm is compliant with new data protection standards and the GDPR (General Data Protection Regulation) which takes effect 25 May 2018.
• We do not share or use the data obtained from the Registration Form for any other purpose than to identify your submission for the Warranty.
• You can contact us at anytime to update or view your personal information we have stored by contacting the Convex Mirror Shop - Contact Us form.
• For more information on our Privacy Policy, please Read Here.

Making a Warranty Claim
To qualify for a Warranty Claim, all DuraVision mirrors must be registered within 90 days of purchase, through the online Registration Form. Use the Invoice No. from Convex Mirror Shop, description and date as proof of purchase.

To make a claim, you must provide proof of purchase. Please contact Convex Mirror Shop using the Contact Us form and tell us the issue you have with the product. Please provide us with as much information as possible.